Topics in this article
👩💻 How to use the chat on desktop
🤳 How to use the chat on the app
👩💻 How to use the chat on desktop
Start a New Conversation
- Go to Chat and click the + button.
- In the New chat modal, you can use two tabs:
- People — add people manually.
- Automatic membership — select Units and Roles. Both are required for a rule to apply.
- Use the preview to see who will be added.
- Click Add to create the chat.
You can use manual participants, automatic membership, or both. If someone is added both ways, the automatic rule takes precedence.
Automatic membership keeps a group chat in sync with your organisation. People who belong to selected units and have one of the selected roles are added automatically, and removed if their profile no longer matches.
On the member list, people added by the rule show an AUTO badge. They cannot be removed manually — change the rule instead. Members added automatically also cannot leave the chat on their own.
Note: In one-on-one chats you can’t add additional users later - to create a group chat, include at least 3 people when initiating.
Add Participants in a Group chat
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You can add more users to an existing group chat.
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Go to Participants, and click Add participants to include others in the chat or add/update automatic membership.
Chat Group Administration
As the creator of a group:
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You’re automatically the admin.
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You can add or remove users, rename the chat, or delete the conversation.
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You can also make others admin using the participant menu (three-dot icon).
Shared Files and media
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All files shared in a chat can be found in the tabs Documents, Images, and Videos in the chat header.
Renaming a Chat
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Open the chat menu and choose Rename to give your conversation a custom name.
Leaving a Conversation
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To exit a group chat, open the chat options menu and select Leave Conversation.
Replies & Reactions
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Interact with individual messages by hovering over them and selecting a reaction or leaving a reply
Edit message
- Hover over one of your own messages and click the Edit icon to edit your message
Mark as unread or Hide from inbox
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Open the menu of a conversation in your inbox to mark it as unread or to hide it from your inbox. Conversations hidden from inbox are muted and moved to Archived
Search in a conversation
- Use the search field in the chat header to search for text in the conversation
🤳 How to use the chat on the app
Accessing the Chat
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Open the Ziik app.
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Tap the Chat icon in the bottom navigation
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Your recent conversations will appear, and you can start new chats or continue existing ones.
Create a chat
- Open Chat and tap +.
- Switch between two tabs:
- Select users — pick people manually (optional).
- Auto membership — tap Select unit and Select role. You need at least one of each.
- Review the preview, then tap Create.
Automatic membership keeps a group chat in sync with your organisation. People who belong to selected units and have one of the selected roles are added automatically, and removed if their profile no longer matches.
On the member list, people added by the rule show an AUTO badge. They cannot be removed manually — change the rule instead. Members added automatically also cannot leave the chat on their own.
Access conversation settings and options
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Open a conversation
- Click the three dots in the top right
- Here you can see and add participants, access files shared in the conversation, rename the chat, leave a chat group, delete a chat group, and search in the conversation
Replies & Reactions
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Interact with individual messages by long pressing a message and selecting a reaction or leaving a reply
Edit message
- Long press one of your own messages and click the Edit icon to edit your message
Mark as unread or Hide from inbox
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Swipe right on a conversation to mark it as unread or to hide it from inbox. Conversations hidden from inbox are muted and moved to Archived.